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Accommodation

Halls accommodation: Frequently asked questions

Last updated: 4 April 2025

How do I apply for halls of residence?

You can find the application process on our Applying for halls of residence page.

Is there a halls of residence guarantee for applicants?

Yes, we will guarantee you a place in university or partner-managed halls of residence if you accept a place at UoG and apply for accommodation 1 July 2025. Find out more on our Applying for halls of residence page.

What do I need to be able to apply for halls of residence?

Applicants will need a Conditional or Unconditional Firm Offer with the University to complete the halls of residence application process.

We would suggest waiting 24 hours after accepting your offer before applying for accommodation to allow UCAS to update our system.

Can I apply for halls of residence with an insurance offer?

Unfortunately not. You will need a Firm offer (conditional or unconditional) to apply for halls of residence. However, we may still have halls rooms available in August if your university offer becomes firm so please contact us then.

Can I request to live near a friend in halls of residence?

Yes, when applying, please state the name of the person(s) you would like to live with in the special details area during the halls application process. Please note you will need add each other’s names on your individual applications for us to be able to consider this request. As rooms are allocated on application date, you would also need to apply around the same date for us to be able to allocate you together.

Once I have applied for halls of residence, how long will it take to get my room offer?

We will start sending out room offers to applicants via email from March for the next academic year. Room offers will then be sent every three weeks.

What do I need to do when I receive my room offer?

We will send your room offer via email. If you wish to accept that offer you will need follow the instructions and log into your Halls Portal. From there you need to accept the room, pay a £200 advance rent payment, and set up a direct debit within 7 days of receiving the room offer.

How much do halls of residence cost and what does this include?

Rooms in halls of residence range in price from £158 to £253 per week (2025/26 figures) depending on which type of room, townhouse or flat you choose. Regardless of which type of room you choose, your rent will include all utility bills with no caps (heating, water, and electricity), internet and basic contents insurance. Halls contracts are usually 40 weeks long, which means you only pay for the academic year.

Find full information regarding our 2025/26 Halls of Residence rent.

How is rent taken for halls of residence?

Rent is paid in three equal instalments via direct debit. This is to coincide with when students receive their loans in October, January and May.

When trying to pay the Advance Rent Payment, it is not recognising me. What should I do?

This will likely be an account error so contact [email protected] and the team will be able to assist you.

What facilities do halls of residence include?

Each halls bedroom includes a bed, wardrobe, storage, chair, desk, and fast internet access. Shared kitchens include a microwave, cooker, toaster, kettle, refrigerator and freezer, and there are laundry facilities available at each site.

Most of our halls rooms include an ensuite bathroom featuring a sink, shower, and toilet. We also offer a small selection of rooms with shared bathroom facilities. Studio rooms at Pittville Student Village feature their own private kitchens.

Some halls include additional facilities such as sports pitches, gyms, studios, quiet study areas, faith spaces, bars, refectories, and cycle storage.

I am a local student – can I still apply for halls of residence?

Yes, we are happy to accept applications from students who live locally and would like to experience life in halls. Please note however that once a halls contract has started you will be contracted for year – there are no early releases.

Do you offer single-gender halls of residence?

Unfortunately, we are unable to offer single-gender flats in our halls of residence. You may want to consider applying for an ensuite room or a studio room for additional privacy.

Do you offer quieter halls of residence?

Unfortunately, we do not have an option to apply for quieter halls. However, we have specific rules and regulations regarding excessive noise, particularly after 11pm. We also have 24-hour security available where you can report any noise issues to and they will respond accordingly.

What if I accept my halls room but no longer require it?

Please email [email protected] as soon as possible. If you notify us 14 days before your contract start date, we will end the contract and the £200 advance rent payment fee will be returned to you.

After this date (ie, within two weeks before the contract start date), if notice is received, the University will return the £200 advance rent payment, minus any deductions incurred from late notification, including but not limited to the reasonable costs of additional marketing of the room and the licence is ended. If you notify us on or after your contract start date you will be liable for rent for the year unless a suitable replacement student is found.

I’m a Gloucester-based student, can I apply for Cheltenham-based halls or vice versa?

Generally, you will only be able to apply for halls that are based in your town/city. This is to ensure we have enough halls of residence accommodation to ensure you can live close to where you study. Therefore, when applying for halls of residence, you will only see the halls options related to your campus of study. You can email [email protected] if you have specific circumstances that require this.

I have received a halls room offer, but it is not for the halls I wanted. Can I change it?

We allocate rooms the date order of receiving applications so the earlier you apply, the better chance you will have of receiving your desired accommodation. If you have not received the option(s) you wanted, it is because this room type is already allocated. Unfortunately, it is not possible to change rooms at this stage.

Halls transfers during term time: we do run a room transfer scheme if you live in a university-managed halls of residence which opens 3 weeks after your contract start date.

Once open, you can complete a transfer form, select your desired halls within your Halls Portal. Once completed, our Halls Allocation Team will contact you to confirm if a room becomes available in this halls/room type. Please note that there is a £50 administration fee for all halls transfers.

What happens with my halls of residence contract if I withdraw from university after I’ve moved in?

We will end your halls of residence contract if you withdraw or defer from university. Once the withdrawal/deferral is complete, the student would have up to 2 weeks to vacate halls of residence.

The student would be charged rent up to the date you complete the withdrawal process and fully vacate (whichever is later.) They would also be charged a 4-week cancellation fee from that date.

Full details can be found in point 43 of our Halls of resident terms and conditions.

I am studying in Cheltenham (Park or Francis Close Hall Campus) – what halls of residence support here?

We have Park Villas and Challinor based on Park Campus which is around 20 minutes’ walk from the town centre. We also have Pittville Student Village featuring around 800 Halls rooms which are around 20 minutes’ walk from Francis Close Hall and the town centre and 40 minutes’ walk from Park Campus.

You can find more information about each of these Cheltenham-based halls of residence here:

Park Villas | Challinor Halls of Residence | Pittville Student Village

I am studying at Oxstalls Campus – what halls of residence support this site?

We have Oxstalls Halls of Residence based on Oxstalls Campus. There are also two halls of residence complexes called Blackfriars* and Upper Quay** which are both near the centre of Gloucester around 20 minutes’ walk from Oxstalls Campus.

You can find more information about each of these Gloucester based Halls of Residence here:

Oxstalls Halls of Residence | Blackfriars Halls of Residence* | Upper Quay Halls of Residence**

I am studying at City Campus – what halls of residence support this site?

There are two halls of residence complexes called Blackfriars* and Upper Quay** which are both near the centre of Gloucester around 5 minutes’ walk from City Campus. Oxstalls Halls of Residence based on Oxstalls campus around 20 minutes’ walk away.  

You can find more information about each of these Gloucester based Halls of Residence here:

Blackfriars Halls of Residence* | Upper Quay Halls of Residence** | Oxstalls Halls of Residence

*Please note that Blackfriars Halls of Residence are managed by Aspire Student Living Gloucester Limited and not the University. Therefore, your halls contract will be directly with them and may differ to university processes and arrangements. If you wish to live at Blackfriars, you may wish to contact Aspire Student Living Gloucester Limited in advance with any questions, so you are clear of the contractual commitments before signing any agreement.

**Please note that Upper Quay Halls of Residence are managed by Collegiate and not the University. Therefore, your Halls contract will be directly with them and may differ to university processes and arrangements. If you wish to live at Upper Quay, you may wish to contact Collegiate in advance with any questions, so you are clear of the contractual commitments before signing any agreement.

Can I see where each halls of residence is located along with their address?

You can find maps and addresses of our halls on our Halls of residence maps and addresses page.

Is there a bus service that runs between campuses?

Yes, the N bus service runs regularly during the day between Cheltenham university campuses (including Pittville Student Village.)

The 94 and 94X bus service runs between Cheltenham town centre to Oxstalls Campus and then onto the Gloucester city centre regularly. It currently costs £3 per journey but this may increase in the future.

N bus service timetable | 94 bus service timetable | 94X bus service timetable

Do you have virtual tours of each halls of residence?

Yes, we offer a comprehensive list of virtual tours that are accessible online anytime below:

Cheltenham based Halls:  

Park Villas: https://virtualtours.glos.ac.uk/post/n1/collection/7bn3P   
Challinor Halls of Residence: https://virtualtours.glos.ac.uk/post/n1/collection/7bMDB    
Pittville Student Village Enhanced & Studios: https://virtualtours.glos.ac.uk/post/n1/collection/7bM9N   
Pittville Student Village Original: Link to be updated shortly 
Pittville Student Village Townhouses: Link to be updated shortly 
  
Gloucester based Halls:  

Oxstalls Halls of Residence: https://virtualtours.glos.ac.uk/post/n1/collection/7bM1K 
Blackfriars Ensuite: https://virtualtours.glos.ac.uk/post/n1/collection/7bfjd   
Blackfriars Studio: Link to be updated shortly 
Upper Quay: Link to be updated shortly 

Is it possible to view my halls room?

We are unable to offer individual tours. However, we show select rooms at our official University open days and offer holder days.

When do we find out who we are living with?

Unfortunately, we cannot share who you are living with due to data protection. However, we will create specific halls of residence Facebook groups for each year group so you can get to know your new housemates on there. Links to these pages are included in the halls of residence room offer information.

When can I move into halls of residence?

Full move-in information including dates and how to book an arrival booking slot can be found in the ‘arrival information’ link included in the room offer email.

What do I need to bring when I move into university-managed halls of residence?

The below pages feature some useful information about this:

What do I ne​ed to bring? (Pittville)

What do I need to bring? (Park Villas, Challinor & Oxstalls)

What size beds are in halls of residence?

All university-managed halls of residence* rooms (Park Villas, Challinor & Oxstalls) feature a standard single-sized bed except for Pittville Student Village. Pittville rooms feature a 3/4 size bed, also known as a small double – 120cm x 190cm/ 4″ x 6’3″ in size. Pittville Student Village Studio rooms feature a full-size double bed.

*Upper Quay and Blackfriars are not managed by the University and bed sizes may vary.

What support is offered to university-managed halls of residence students?

The Residential Support Team are responsible for pastoral support to residential students living in halls. Our Residential Support Advisers (RSAs) are on hand to assist you with a variety of issues that may arise while living in halls of residence, including welfare.

RSAs work 11.30am – 7.30pm from Monday to Thursday & 11.30am – 7pm on Friday

Halls are also supported by 24/7 security, cleaning and maintenance teams who aim to make your stay as productive and enjoyable as possible.

I am hoping to live in halls of residence for my first year, is it possible also stay during by second year?

Yes, students can live in halls for each of your academic years. Information regarding returning to halls for the next academic year will be sent to current halls students each November. Generally, you would be allocated in a different room for the next academic as we try to allocate returning students in the same areas.

I have a car – can I bring it with me if I live in halls of residence?

Unfortunately, it is a university rule that all halls students are not allowed a motor vehicle anywhere in Cheltenham and Gloucester. We must be strict regarding this as it is a condition agreed with the council when building halls and external evidence must be on file for any exceptions.

The main exception is for students with disabilities or a medical condition. In these cases, permission can only be considered once details are provided in writing by a medical professional. The letter must specifically mention the need for a car due to this medical condition. This evidence should be emailed to Stephen Burrows, Accommodation Services Manager: [email protected]. Once provided, Stephen will review this evidence. If confirmed, a link to purchase the parking permit will be provided.

Another reason permission is granted is if a student is on temporary university placement. This process involves course staff notifying Stephen Burrows, Accommodation Services Manager, of the student with temporary parking permission. In these cases, permission is given for the period of placement only.

There is also an exception for students on the below courses who have year-long placements and are automatically given permission.

PGCE, Occupational Therapy, Diagnostic Radiography, Healthcare Science, Nursing, Operating Department Practice, and Paramedic Science.

Unless a student meets one of the above requirements, it would not be possible to grant permission.

Do I need to get room insurance if I live in halls?

All university-managed halls rooms come with basic contents insurance through Endsleigh. More details are sent to incoming halls students each summer. Find out more about Howden insurance cover.

Do I need a TV licence if I live in halls?

Yes, if you have a television in your room or watch content on any other device. Full information can be found on the TV licensing website.

What are the terms and conditions of the university halls of residence contract?

The terms and conditions will be featured in your halls of residence room offer when you receive it. However, you can view our current version on our Halls of residence terms and conditions page.

Are there rules and regulations that need to be followed if I live in university-managed halls of residence?

Yes, you can find details of the disciplinary processes on our Halls of resident disciplinary procedures page.

How do I contact if I want to contact the Accommodation Team?

You can either call our Accommodation office number on 01242 714544 or email us at [email protected]. The team are available Monday to Friday, 9am to 4pm.

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